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Customer service administrator - Real Estate

Customer service administrator

My client is looking to recruit a property administrator to oversee and provide support to the companies customer service platform. This position will give you the opportunity to work alongside the customer service team to be the first point of contact for clients and tenants. You will be required to deal with invoicing, raise purchase orders, diary management and support the management of maintenance contracts within the portfolio.

Key responsibilities;

  • Respond to all general enquiries received from customers, contractors, and the general public.

  • Organise and carry out site inspections

  • Liaise with and update Property Management team on planned maintenance and reactive works as appropriate.

  • To obtain, record and maintain accurate and up to date statutory certificates/documents

  • Prepare, process, and collate purchase orders and invoices as requested.

  • To be responsible for advising utility consultants when a building becomes vacant or is let.

Key skills;

  • Customer focused with excellent interpersonal skills

  • Structured approach and well organised

  • Good written communication skills (email)

  • The ability to work as part of a team across various functions

  • Proven intermediate Word and Excel skills with the ability to learn new IT systems

This position does offer a mixture of home, office and site-based work.

Interviews will be taking place soon so please do apply with an up to date CV.