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Customer Service Advisor (Lettings)

  • Location:

    Salford, England

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:


  • Salary:


  • Contact:

    Cobalt Recruitment

  • Contact email:


  • Job ref:

    JN -092021-74533_1631203900

  • Published:

    09 September 2021

  • Expiry date:

    08 November 2021

  • Start date:


Customer Service Advisor

Based Salford

Work every other Saturday (with a day off in lieu)

Competitive Salary

A new position with one of the UK's leading Build to Rent operators will be based in Manchester. The company have won several awards and have gone from strength to strength with a real focus on the Private Rented Sector. They are proud of what they do, how well they do it and of the people that work for them.


  • Quality screening of applications pre- referencing

  • Ensuring total compliance on Lettings processes

  • Reviewing and guiding residents through the referencing process

  • Uploading property details & property portal adverts

  • Releasing properties to market upon instruction from Lettings Manager

  • Confirming viewings diary

  • Daily reporting

  • Qualification of viewers/ applicants in like with business rules

  • Proactively service the client database


  • Check voice mails/ emails and/or delegate to the relevant team member

  • Participate in morning lettings meetings

  • Deal with all enquires as soon as possible in the morning

  • Ensure properties have correct photos & property descriptions before releasing to market and portals

  • Select and upload (pre-written) property descriptions

  • Audit Property Portal adverts to ensure pictures, information displayed, and rents are correct and accurate

  • Rotate adverts where necessary

  • To book viewings to achieve set KPI's

  • Ensure to cross sell with similar products across portfolio

  • Assist applicants with application queries / issues

  • Assist applicants with progressing offers

  • Ensure all applicants and guarantors have been grouped into the relevant offer

  • Communicate with all parties and manage expectations of referencing from the get go

  • Spot checks of applicant & viewing notes

  • Ensure all documents are audited to meet KPI's

  • Report property defects quickly and through the correct channels


  • Experience of working in an administrative role managing a high volume is essential

  • Previous sales experience and delivering exceptional customer service

  • Demonstrable knowledge and understanding of residential lettings is essential

  • A strong team player who is self-motivated, industrious and works well under pressure

  • Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills

  • Proven numeracy skills with a good academic record

  • Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word

  • Previous database experience would be beneficial

  • Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally

We anticipate a high volume of applications for this position with one of our top clients, so please do not delay in applying so we can arrange a call with you.