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Customer Service Executive

  • Location:

    Salford, England

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:

    Permanent

  • Salary:

    £18000.00 - £20000.00 per annum

  • Contact:

    Cobalt Recruitment

  • Contact email:

    hdalton@cobaltrecruitment.com

  • Job ref:

    JN -092021-74514_1631101550

  • Published:

    08 September 2021

  • Expiry date:

    07 November 2021

Customer Service Executive
Based in Salford Quays
Salary up to £20,000
Monday to Friday 9am to 6pm

Role
My client, a rapidly expanding and award-winning student housing business operating across the UK, is seeking an Customer Service Executive to join their Manchester team. The company finds, buys, refurbishes, lets and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. This is the first national brand giving second and third-year students a safe, reliable and exciting choice to rent their first home. Boasting large communal areas, double bedrooms with bespoke study areas, and state-of-the-art technology, they are market leaders when it comes to offering exceptional student accommodation.

This role will be working closely with the team of Tenancy Progressors, assisting with the lettings of properties (responsibilities listed below). This role is designed for an outgoing, confident and enthusiastic individual who will be required to work well within a team but also have the ability to adapt, be flexible and support other departments during peak periods. Whilst the role will be primarily based in Manchester, you'll have the opportunity to visit other great cities within the UK, this will include attending open days, viewings and house visits.

Responsibilities

- Daily Calendar Management

-Using in house software for Making outbound calls:

- Viewing follow up

- Lead call outs

- Taking messages for other departments

  • Taking inbound calls

- Often dealing with tenant/guarantor queries

  • Booking in viewings

  • Reviewing tenancy agreements

- This will include familiarising yourself with the clauses within our contracts

  • Responding to tenant and guarantor queries via email

  • Daily organisation of emails

  • Reaching and exceeding outbound call targets

- Often this includes a prize for the winner!

  • Chasing documentation-Including checking and approving documents received in relation to new tenancies

  • Use Live Chat to respond to incoming enquiries

Skills Required

  • Great team working skills

  • Exceptional communication skills

  • Confident, with the ability to work well under pressure

  • Diverse in your abilities and able to adapt to new roles

  • Proactive approach to work with good attention to detail