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Defects and Repairs Property Manager

  • Location:

    Aldershot, England

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:

    Permanent

  • Salary:

    benefits

  • Contact:

    Cobalt Recruitment

  • Contact email:

    hdalton@cobaltrecruitment.com

  • Job ref:

    JN -092021-74511_1631098483

  • Published:

    08 September 2021

  • Expiry date:

    07 November 2021

  • Start date:

    ASAP

Defects and Repairs Property Manager
Based Aldershot/London with flexibility
Competitive salary and benefits

The Role
My client, an award-winning and highly successful UK landlord, is seeking a Defects and Repairs Property Manager for their affordable housing portfolio. Working with local authorities, these homes are made available to a range of people, including key workers as well as those in need of housing support. The successful applicant will have experience with defects and repairs within a property management setting, or experience within the housebuilder care team. The role will involve leading the aftercare support for residents moving into new build properties, liaising with residents and housebuilders on defects and snagging. Properties are based between Aldershot and London, with the option to be based at either location providing 2 days per week can be based in Aldershot (flexibility to also work 2 days from home).

Responsibilities

  • Professionally and proactively manage the portfolio in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements

  • Provide a professional and proactive external point of contact for all tenants, general public, professionals, contractors and other departments

  • At all times promoting the brand with the highest levels of customer service

  • Leading the aftercare support for residents (Tenants and Shared Owners) moving into new build properties, liaising with residents and housebuilders to get defects and snagging closed down

  • Advising and assisting occupiers with homeowner's maintenance

  • Leading insurance claims and managing escalated repairs

  • Collaborating with wider teams and retained experts to ensure that residents receive the best support possible in dealing with their defects

  • Managing the End of Defects inspections processes and attending site meetings where required

  • Forging strong professional relationships with stakeholders and managing expectations

  • Managing high volume of repairs with exceptional customer service

  • Supporting the wider team with all aspects of property and portfolio management

  • Carrying out property and block inspections, managing repairs and planned maintenance works

  • Deliver the KPIs to ensure the best standard of service possible for residents

  • Increase resident satisfaction with the repairs service and Shared Owner aftercare service

  • Driving improvements and optimising communication and operations around the repairs and defects processes

  • Encourage and support resident engagement and involvement in developing and improving processes

  • Controlling expenditure on repairs, raising and managing Works Orders

Requirements

  • Previous experience working in residential property management delivering exceptional customer service

  • Experience with latent defects highly desirable; defects essential

  • Ability to use Microsoft packages including Outlook, Excel & Word

  • Relevant professional qualification/membership of recognised professional body

  • Knowledge of Landlord and Tenants Act and Housing Acts

  • Commercial acumen and communication skills, both orally and with written reports

  • Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management

  • Ability to prioritise, deliver and consistently achieving tight deadlines

  • Numerate and attention to detail essential

  • Able produce accurate and concise reports and recommendations

  • Experience at holding resident meetings and events - would be beneficial

  • Able manage and prioritise own workload daily

  • Proven track record of exceptional customer service and dispute resolution

  • Experience of managing volume housing including Shared Ownership

  • Knowledge of building pathology and practical advice for home occupiers

  • Ability to make sound decisions in complex and challenging situations

  • Pro-active and lateral thinker, strong organisational skills

  • Excellent communication and written language skills

There is far to go with this business in a highly visible role - salary and benefits competitive and dependent on experience. Apply immediately with your CV to avoid missing out!