General Manager - Walsall

Regional Property Manager

Walsall - West Midlands

£30,000 - £32,500

Company Overview

My client was established to exclusively manage a UK residential property portfolio on behalf of private investment funds. We focus on delivering an exceptional experience to residents living in our quality, yet affordable homes.

Role Overview

The Regional Manager is responsible for the smooth day to day running of our Midlands property portfolio. With the support from the central support team, the Regional Manager will focus on driving occupancy and delivering an exceptional resident experience in person.

Key Responsibilities

• Manage the day-to-day operations of your portfolio, establishing an effective process and plan to manage multiple sites
• Collaborate with Resident Experience and Sales and Marketing teams on driving occupancy levels, using effective sales methods, striving to meet and exceed agreed performance targets
• Being an expert on location and your portfolio, continually explore new ways to deliver a great resident experience in person
• Conduct property viewings, continually promoting our brand and product, effectively closing on sales leads
• Be present on site daily to enable frequent touch point with residents and maintain effective communication channels
• Conduct regular and ad hoc building inspections, highlighting works to be carried out to facilities and maintenance colleagues, identifying and preventing health and safety risks
• Connect residents (prospect and existing) to relevant team members to ensure a smooth process in sales completion, on boarding and resident support, without residents losing their connection to you
• Budget management for your portfolio, e.g. signing off on building expenditure
• Support the Senior General Manager with company-wide projects and objectives
• Provide team cover across the portfolio as and when required e.g. holiday cover

Experience and Qualifications

• Previous experience in a similar role within residential lettings is essential
• Strong lettings and block management knowledge, with previous HMO management experience a distinct advantage
• General building health and safety knowledge is required
• Passionate about customer service, and genuinely wants to deliver an exceptional resident experience
• Ability to work towards targets with demonstrable evidence in driving occupancy levels and retaining residents
• Excellent IT skills, confident using multiple in-house systems. Experience in property in-house systems such as Yardi is desirable
• Residential lettings and Property Management qualifications are desirable
• Passionate about your role and industry, and regularly keeps up to date with market knowledge and insights, and changes to lettings legislation

Company Benefits

• Pension
• Generous car allowance
• 25 days annual leave, plus UK bank holidays
• Your birthday off
• Time off to move home
• As soon as you join us, you are enrolled into our Learning Academy, with instant access to blended learning designed for your professional and personal development
• Employee wellness programmes and events; from mental health lunch and learn forums to group meditation classes
• Free Thanks Ben subscription
• Access to free financial health and planning advice

Please apply directly or send over a CV to charrison@cobaltrecruitment.com