Helpdesk Coordinator

Helpdesk/ Administrator

City of London

£25-28k

Perm

Due to continued expansion, this property management company is looking for a Helpdesk/Assistant to Property Management Administrator to join their Residential AST Team. This is a fantastic role if you are looking to build a career within property and have excellent customer service and administration skills. This client offers a career based on great training, future development and progression. The successful candidate should be well-presented, enthusiastic, organised and have a genuine interest in the property industry. The desire to provide excellent service levels and to act with integrity in all you do will mean you will share the firm and the team's ethos.

The role will involve;

• First line in taking calls, taking ownership of issues arising from the calls, including tenant queries and maintenance issues.

• Health and Safety focused site visits

• Developing and maintaining relationships with clients, tenants and stakeholders

• Supporting property managers with administration

• Updating the management database with concise and accurate notes

• Liaising with tenants, contractors and property managers to arrange minor repairs with contractors and deal with other management matters

• Flexibility to assist colleagues in other areas of the residential department, including agency and leasehold management, to meet business demands.

• Routine property inspections

• Maintaining online records via Propman and Dwellant

Key skills/Experience

• Administration experience, ideally within property

• High attention to detail

• Excellent interpersonal and communication skills (written and verbal)

• Ability to cope under pressure and multi-task ensuring that workload is prioritised

• Experience in dealing with complaints and great problem-solving skills

• Working knowledge of Propman / Dwellant or similar management software system desired but not essential