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Income Management Officer

Income Management Officer

18 month Fixed Term Contract

£37,000 to £39,200

Cobalt recruitment have an exciting 18 month fixed term contract to work with a London Borough based in North London


  • Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment

  • Knowledge of IT processes, including Word and Excel

  • Experience in a customer facing role, and ability to provide outstanding customer service

  • Appropriate experience of income management and recovery

  • Sound knowledge of welfare benefits and money advice

  • Good communication and negotiation skills

  • Ability to deal with people in difficult and challenging situations

Role Expectations

  • To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears

  • To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities

  • To show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors, maintaining regular, contact with tenants to ensure commitments / arrangements made are adhered to, escalating where necessary

  • Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, and monitoring cases

  • Where appropriate visit tenants in arrears and undertake income and expenditure, personal budgeting and money management assistance

  • Monitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directed

  • Deliver a customer care focused approach

  • Work alongside key partners, internal and external

  • Manage a complex caseload and initiate legal action for debt recovery

Cobalt PS exists to connect the best public sector talent with public sector organisations including NHS contracting authorities, local government, and universities, as well as other not-for-profit organisations.

Alternatively, if you have a friend or colleague who would be interested in this role, we do offer a referral scheme for successful candidates.

If this role isn't the right for you, we have a wide range of specific roles within the HR, Finance, and accounting sector.

Please get in touch with Eden Kendall ekendall@cobaltrecruitment.com 02074782525