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Lettings Manager

Lettings Manager (Built To Rent)

Based Birmingham

Salary up to £30,000

My client, an international and multi-award-winning property agency, is seeking a Lettings Manager to be based at a flagship BTR scheme in Birmingham.

The successful applicant will oversee and take the lead on leasing and renewals, and drive gross rent to ensure a return on the client's asset, maintaining a high level of occupancy. You will also work with the General Manager to ensure staff are trained to provide a high level of customer service to prospective and current residents at all times.


Marketing and Letting

  • Regular rent analysis of the local market

  • Inspections within one week of a tenant serving notice, outlining works required in order that works are completed and apartments are ready to be reoccupied as quickly as possible

  • Co-ordinate the online marketing of available apartments, including writing descriptions, checking listings are correct, updating photographs and increasing traffic to the website

  • Oversee enquiries including out of hours processes, making recommendations for improvements

  • Make recommendations for resident events; assist with arrangements

  • Seek and build corporate relationships with agents, employers and other agents to generate lettings enquiries

  • Meet prospective tenants, conduct viewings and negotiate rental offers

  • Complete applicant vetting requirements

  • Complete new let paperwork in line with strict procedures

Asset Performance Management

  • Provide regular letting performance reports

  • Attend regular meetings with the on-site team to discuss development progress and brainstorm ideas

  • Maintain databases to ensure prices are correct, both against voids and achieved against tenancies

  • Work with client-specific lease-up software to increase rents and decrease voids

  • Appraise apartments and advise client as to the accuracy of rents generated through software

  • Negotiate renewals for existing tenancies

  • Utilise existing relationships with tenants to support credit control in chasing arrears, assisting in their collections and helping to manage the overall bad debt for the development

People Management

  • Manage, train and support two on-site lettings employees

  • Manage and maintain relationships with external agents instructed to contribute to lease-up


  • Relevant experience within a busy lettings environment essential

  • Good understanding and knowledge of lettings best practice essential

  • ARLA qualified preferred but not essential

  • Proven track record of target-based performance

  • This role would suit a lettings manager or a senior negotiator ready to move into management, and who is looking to progress their career and add to their depth of experience

  • Desire to learn about Portfolio Management

  • Strong customer service ethic

  • Positive, can-do attitude

  • Initiative and the ability to think outside the box

  • Common sense approach

  • Outgoing, warm, and friendly personality

  • Team player

  • Organised, meticulous, tenacious

  • Excellent written and spoken etiquette

  • IT literate

  • Social media literate

Interviews will be organised quickly for the right candidate with a view to appointing this key hire as quickly as possible. Do not delay in applying with your most up-to-date CV for a chance to work with an established BTR brand.