Assistant Property Manager

Assistant Property Manager

Based Liverpool

Salary up to £22,000 (plus excellent benefits)

My client was established to exclusively manage a UK residential property portfolio on behalf of the wider group's private investment funds. The focus is on delivering an exceptional experience to residents living in the quality, yet affordable, homes. This is an exciting time to join the business, which is currently expanding across the UK.

The Role

The role of Assistant Property Manager is to support the Regional Operations Manager with the management of the North West portfolio, ensuring full compliance of all properties, whilst being a brand ambassador for the business and delivering exceptional customer service to the residents.

Responsibilities

• Deal with any applicant enquiries including calls, walk ins and web enquiries

• Register all applicants on software system as per the company procedure

• Maintain accurate marketing and conduct property viewings with applicants as required

• Process new tenancy applications including Right to Rent checks, referencing applicants, collecting holding fees

• Upload new tenant details to software system

• Organise properties for tenant move in, including property clean, inventory, any maintenance or furniture replacement

• Deal with any general tenant enquiries

• Provide cover for the Regional Operations Manager as required

• Conduct property inspections as per the company procedure

• Conduct building inspections as required and in line with company procedure

• Carry out weekly fire alarm testing and monthly emergency light testing

• Carry out any other H&S and compliance checks

• Carry out a weekly key audit and chase any outstanding keys

• Negotiate and process tenancy renewals including issuing new tenancy paperwork

• Register tenancy deposits as per the Tenancy Deposit Scheme rules

• Carry out any ad-hoc duties as requested by the Regional Operations Manager

• Deal with any maintenance requests as per the company procedure

• Negotiate and process tenant deposit returns

• Ensure all vacant properties are turned around ready for letting quickly to minimise any void periods

• Facilitate post/parcels as required and as per company procedure

• Chase tenant arrears as required and escalate to Regional Operations Manager if required

• Facilitate tenant check ins at the start of the tenancy and check outs at the end of the tenancy

• Prepare all new tenancy documentation ensuring full compliance is met

• Ensure all tenant and property notes are appropriately recorded

Skills Required

• Excellent oral and written communication skills

• Excellent telephone manner

• A confident self-starter

• A team player, yet the ability to work alone and on own initiative

• Rapport building and people skills

• Ability to work towards targets and objectives

• Ability to work to strict timescales

Requirements

• Minimum of five GCSE grades A-C including mathematics and English

• ARLA highly desirable

• Previous lettings/property management experience essential

• Yardi experience an advantage

• Hardworking, passionate and effective in the role

• Travel to other regions may be required from time to time

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Company Benefits

• 25 days holiday per annum

• Heath care package

• Company pension scheme

• Supported training and career development

Please apply online with your current CV if you're interested in this role.