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Location:
Manchester, Manchester
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Sector:
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Job type:
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Salary:
£30,000 - £35,000 per annum
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Job ref:
JN -052024-81898_1716367593
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Published:
22 May 2024
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Expiry date:
21 July 2024
Portfolio Manager
Based Manchester
Up to £30,000 - £35,000 (+ bonus)
My client, a rapidly expanding and award-winning student housing business operating across the UK, is seeking an exceptional candidate to lead the letting, management and customer service operations across their North West portfolio. The company finds, buys, refurbishes, lets and manages high-quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. Having raised over £200m of equity and with another £300m of dry powder to fuel future fast growth, this is the first national brand giving second and third-year students a safe, reliable and exciting choice to rent their first home. Boasting large communal areas, double bedrooms with bespoke study areas, and state-of-the-art technology, they are market leaders when it comes to offering exceptional student accommodation.
This is a rare opportunity to join a business with huge growth plans and the suitable applicant will have demonstrable property experience and a stellar customer service ethic.
Responsibilities
Manage the letting, management and customer service team for the property portfolio
Responsibility for the financial and operational performance of the portfolio
Achieve or exceed planned rent income and expenditure targets and budgets
Manage the transition and integration of new acquisitions into the business
Ensure the appearance and presentation of properties meet expected high standards
Develop, manage and motivate ambassadors and agent network to achieve letting and financial objectives
Ensure compliance with statutory, industry code and best practice requirements
Strengthen adherence to existing operational processes and standards
Organise and manage annual tenant handover process planning and delivery each summer
Support the implementation and embedding of planned new digital business processes
Lead performance improvement projects and initiatives working with team members to implement
Address and resolve escalated issues and complaints in a timely and efficient manner
Research, monitor and report on market activity in existing and target cities
Carry out any reasonable requests from the senior management team
Requirements
ARLA highly desirable
People management and leadership qualities
Experience with management of budgets
Provision of excellent customer service from enquiry to end of tenancy
Ability to prioritise a high volume workload and multiple projects
Strong organisational, admin and IT skills
HMO and/or student housing background highly desirable
Driving licence essential
Flexibility to work 5 weekends per year in the busy periods (days back in lieu)
Please apply with your CV quickly to avoid missing out; interviews will be taking place quickly.