Newcastle upon Tyne, United Kingdom
03 December 2020
01 February 2021
Property Management Team Leader
My client, an award winning property business and one of the UK's largest landlords, is seeking a Team Leader to be based at their Head Office.
Professionally and proactively manage all elements of the Property Management Service Desk and the day to day customer service levels, supporting the company's property portfolios comprising of mixed tenures, in accordance with the company's strategy, policies and procedures, legal, compliance and budgetary requirements. To fully assist, support and develop the Property Management team to successfully deliver the business objectives. Provide a professional and proactive point of contact for all tenants, general public, professionals, contractors and other departments.
Producing the highest level of property management and customer service through the Property Management Service Desk
Delivering on all set KPI's and business strategy
Daily management of daily workload and business priorities across the Property Management team
Monitor and deliver budgets and costs
Monitor and deliver compliance and all elements of health and safety in line with the company's health and safety management system
Mentor and develop the Property Management Service Desk team
Liaising with other departments and external stakeholders
Deliver a full suite of reports on a weekly and monthly basis or as and when required to the Portfolio Director, Asset Director and Board covering all key areas, KPI's and service levels
Deliver excellent customer service to tenants and effective complaint management
Working closely with the Senior Property Manager to achieve set business goals and to develop the Senior Property Manager so they are able to deputise for the Team Leader
Managing the customer experience and services
Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data
Minimum of 2 years previous experience of working in a similar role, particularly proven effective management of property management and a remote customer services team
Relevant professional qualification desirable, i.e. ARLA, MARLA, IRPM
Knowledge of all residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is essential
Excellent organisational skills must be demonstrated together with effective time management
Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard and ability to adapt to bespoke databases
Knowledge of Landlord and Tenants Act and Housing Acts - in depth knowledge of relevant sections and the ability to understand when legal advice is necessary and interpret
Excellent technical knowledge and ability on construction and repair/refurbishment of residential property
Commercial acumen and communication skills, both orally and with written reports
Experience of dealing with customer complaints and conflict at a senior level
Demonstrable knowledge of understanding, managing and delivering revenue expenditure budgets is required.
Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management
Numerate and attention to detail essential
Demonstrable experience of delivering exceptional customer service is essential
My client is looking for an immediate hire so please apply with your CV today.