Property Management Team Leader

Property Management Team Leader

Based Newcastle

My client, an award winning property business and one of the UK's largest landlords, is seeking a Team Leader to be based at their Head Office.

The Role

Professionally and proactively manage all elements of the Property Management Service Desk and the day to day customer service levels, supporting the company's property portfolios comprising of mixed tenures, in accordance with the company's strategy, policies and procedures, legal, compliance and budgetary requirements. To fully assist, support and develop the Property Management team to successfully deliver the business objectives. Provide a professional and proactive point of contact for all tenants, general public, professionals, contractors and other departments.

Responsibilities

• Producing the highest level of property management and customer service through the Property Management Service Desk

• Delivering on all set KPI's and business strategy

• Daily management of daily workload and business priorities across the Property Management team

• Monitor and deliver budgets and costs

• Monitor and deliver compliance and all elements of health and safety in line with the company's health and safety management system

• Mentor and develop the Property Management Service Desk team

• Liaising with other departments and external stakeholders

• Deliver a full suite of reports on a weekly and monthly basis or as and when required to the Portfolio Director, Asset Director and Board covering all key areas, KPI's and service levels

• Deliver excellent customer service to tenants and effective complaint management

• Working closely with the Senior Property Manager to achieve set business goals and to develop the Senior Property Manager so they are able to deputise for the Team Leader

• Managing the customer experience and services

• Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Requirements

• Minimum of 2 years previous experience of working in a similar role, particularly proven effective management of property management and a remote customer services team

• Relevant professional qualification desirable, i.e. ARLA, MARLA, IRPM

• Knowledge of all residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is essential

• Excellent organisational skills must be demonstrated together with effective time management

• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard and ability to adapt to bespoke databases

• Knowledge of Landlord and Tenants Act and Housing Acts - in depth knowledge of relevant sections and the ability to understand when legal advice is necessary and interpret

• Excellent technical knowledge and ability on construction and repair/refurbishment of residential property

• Commercial acumen and communication skills, both orally and with written reports

• Experience of dealing with customer complaints and conflict at a senior level

• Demonstrable knowledge of understanding, managing and delivering revenue expenditure budgets is required.

• Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management

• Numerate and attention to detail essential

• Demonstrable experience of delivering exceptional customer service is essential

My client is looking for an immediate hire so please apply with your CV today.