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Property Manager

  • Location:

    Newcastle upon Tyne, United Kingdom

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:

    Permanent

  • Salary:

    benefits

  • Contact:

    Cobalt Recruitment

  • Contact email:

    hdalton@cobaltrecruitment.com

  • Job ref:

    JN -122020-72138_1607080913

  • Published:

    04 December 2020

  • Expiry date:

    02 February 2021

  • Start date:

    ASAP

Property Manager

Based Newcastle

My client, an award winning property business and one of the UK's largest landlords, is seeking a Property Manager to be based at their Head Office.

The Role

  • Leading in day to day call handling, managing customer service and interaction

  • Professionally and proactively support Portfolio Managers to manage residential property portfolios comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements

  • To fully assist, support all areas of the business to successfully deliver the business objectives

  • Provide a professional and proactive internal point of contact for all tenants, general public, professionals, contractors and other departments

Responsibilities

  • Management of day to day property management service calls and customer enquires including via email and the customer portal, in a timely manner. As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience

  • Management of day to day expenditure in line with the set budgets

  • Liaising with other departments

  • Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors

  • Manage and control the Revenue expenditure budget

  • Arrange property inspections as and when required

  • Ensure the delivery of high levels of customer service at all times

  • Delivery of strategic & business KPIs

  • Support Out of Hours (OOH) calls and maintenance issues as and when required

  • Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Requirements

  • Minimum of two years previous experience working in a similar role in the residential property industry

  • Previous experience of delivering exceptional customer service is essential

  • Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard

  • Knowledge of Landlord and Tenants Act and Housing Acts and the ability to understand when legal advice is necessary and interpret

  • Good technical knowledge and ability on construction and repair/refurbishment of residential property

  • Commercial acumen and communication skills, both orally and with written reports

  • Relevant professional qualification/membership of recognised professional body preferred

  • Detailed knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold

  • Ability to understand, manage and deliver revenue expenditure in line with budgets

  • Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management

  • Ability to prioritise, deliver and consistently achieving tight deadlines

  • Customer focused with the ability to adapt to different personality types

  • Numerate and attention to detail essential

My client is looking for an immediate hire so please apply with your CV today.