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Location:
Newcastle upon Tyne, Tyne and Wear
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Sector:
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Job type:
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Salary:
benefits
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Job ref:
JN -122020-72138_1607080913
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Published:
04 December 2020
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Expiry date:
02 February 2021
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Start date:
ASAP
Property Manager
Based Newcastle
My client, an award winning property business and one of the UK's largest landlords, is seeking a Property Manager to be based at their Head Office.
The Role
Leading in day to day call handling, managing customer service and interaction
Professionally and proactively support Portfolio Managers to manage residential property portfolios comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements
To fully assist, support all areas of the business to successfully deliver the business objectives
Provide a professional and proactive internal point of contact for all tenants, general public, professionals, contractors and other departments
Responsibilities
Management of day to day property management service calls and customer enquires including via email and the customer portal, in a timely manner. As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience
Management of day to day expenditure in line with the set budgets
Liaising with other departments
Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors
Manage and control the Revenue expenditure budget
Arrange property inspections as and when required
Ensure the delivery of high levels of customer service at all times
Delivery of strategic & business KPIs
Support Out of Hours (OOH) calls and maintenance issues as and when required
Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data
Requirements
Minimum of two years previous experience working in a similar role in the residential property industry
Previous experience of delivering exceptional customer service is essential
Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
Knowledge of Landlord and Tenants Act and Housing Acts and the ability to understand when legal advice is necessary and interpret
Good technical knowledge and ability on construction and repair/refurbishment of residential property
Commercial acumen and communication skills, both orally and with written reports
Relevant professional qualification/membership of recognised professional body preferred
Detailed knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold
Ability to understand, manage and deliver revenue expenditure in line with budgets
Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management
Ability to prioritise, deliver and consistently achieving tight deadlines
Customer focused with the ability to adapt to different personality types
Numerate and attention to detail essential
My client is looking for an immediate hire so please apply with your CV today.