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Property Manager (AST)

  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Cobalt Recruitment

  • Contact email:

    hdalton@cobaltrecruitment.com

  • Job ref:

    JN -112021-75300_1637667751

  • Published:

    23 November 2021

  • Expiry date:

    22 January 2022

  • Start date:

    ASAP

Property Manager

Based Newcastle

My client, an award-winning property business and one of the UK's largest landlords, is seeking a Property Manager to be based at their Head Office.

The Role

  • Leading in day to day call handling, managing customer service and interaction
  • Professionally and proactively support Portfolio Managers to manage residential property portfolios comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements
  • To fully assist, support all areas of the business to successfully deliver the business objectives
  • Provide a professional and proactive internal point of contact for all tenants, general public, professionals, contractors and other departments

Responsibilities

  • Management of day-to-day property management service calls and customer enquires including via email and the customer portal, in a timely manner. As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience
  • Management of day to day expenditure in line with the set budgets
  • Liaising with other departments
  • Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors
  • Manage and control the Revenue expenditure budget
  • Arrange property inspections as and when required
  • Ensure the delivery of high levels of customer service at all times
  • Delivery of strategic & business KPIs
  • Support Out of Hours (OOH) calls and maintenance issues as and when required
  • Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Requirements

  • Minimum of two years previous experience working in a similar role in the residential property industry
  • Previous experience of delivering exceptional customer service is essential
  • Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
  • Knowledge of Landlord and Tenants Act and Housing Acts and the ability to understand when legal advice is necessary and interpret
  • Good technical knowledge and ability on construction and repair/refurbishment of residential property
  • Commercial acumen and communication skills, both orally and with written reports
  • Relevant professional qualification/membership of recognised professional body preferred
  • Detailed knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold
  • Ability to understand, manage and deliver revenue expenditure in line with budgets
  • Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management
  • Ability to prioritise, deliver and consistently achieving tight deadlines
  • Customer-focused with the ability to adapt to different personality types
  • Numerate and attention to detail essential

My client is looking for an immediate hire so please apply with your CV today.