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Location:
Newcastle upon Tyne, Newcastle upon Tyne
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Sector:
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Job type:
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Salary:
benefits
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Job ref:
JN -112021-75300_1642065583
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Published:
13 January 2022
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Expiry date:
14 March 2022
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Start date:
ASAP
Property Manager
Based Newcastle
Monday to Friday, 8.30am to 5.30pm (hour for lunch)
My client, an award-winning property business and one of the UK's largest landlords, is seeking more Property Managers to be based at their Head Office.
The Role
- Leading in day to day call handling, managing customer service and interaction
- Professionally and proactively support Portfolio Managers to manage residential property portfolios comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements
- To fully assist, support all areas of the business to successfully deliver the business objectives
- Provide a professional and proactive internal point of contact for all tenants, general public, professionals, contractors and other departments
Responsibilities
- Management of day-to-day property management service calls and customer enquires including via email and the customer portal, in a timely manner. As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience
- Management of day to day expenditure in line with the set budgets
- Liaising with other departments
- Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors
- Manage and control the Revenue expenditure budget
- Arrange property inspections as and when required
- Ensure the delivery of high levels of customer service at all times
- Delivery of strategic & business KPIs
- Support Out of Hours (OOH) calls and maintenance issues as and when required
- Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data
Requirements
- Minimum of two years previous experience working in a similar role in the residential property industry
- Previous experience of delivering exceptional customer service is essential
- Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
- Knowledge of Landlord and Tenants Act and Housing Acts and the ability to understand when legal advice is necessary and interpret
- Good technical knowledge and ability on construction and repair/refurbishment of residential property
- Commercial acumen and communication skills, both orally and with written reports
- Relevant professional qualification/membership of recognised professional body preferred
- Detailed knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold
- Ability to understand, manage and deliver revenue expenditure in line with budgets
- Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management
- Ability to prioritise, deliver and consistently achieving tight deadlines
- Customer-focused with the ability to adapt to different personality types
- Numerate and attention to detail essential
My client is looking for an immediate hire so please apply with your CV today. Excellent benefits and a fantastic team make this a highly desirable role and place to work.