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Resident Host

Resident Host

Based Gillingham, Kent

Up to £24,000

Monday to Friday

We are proud to be partnering with a national Build To Rent provider to find their next standout candidate based at a luxury residential development in Kent. The company endeavours to provide customers with the best rental experience possible by continuously exceeding expectations and putting the resident first. The successful applicant will be a brand ambassador, ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained at all times.


  • Sign in all visitors to the building and ensure they are aware of fire evacuation procedures
  • Maintain and update host logbook/handover list, noting all activity on shift
  • Receive and sign for all parcels on behalf of the residents when/if required
  • Provide a daily point of contact for tenants for general enquiries, reactive maintenance and provide updates on progress
  • Provide daily point of contact for contractors
  • Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list
  • Assist Manager with viewings and tenant inductions/ check ins
  • Support Marketing department with promoting initiatives within the building
  • Control access to the building and maintain security of the building and its customers
  • Monitor CCTV, reporting any criminal or suspicious activity to police
  • Undertake regular patrols of all communal areas including external grounds and plant rooms
  • Ensure general health and safety compliance on site
  • Ensure entrance way, ground floor concierge and seating area are tidy and always well presented
  • Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms
  • Ensure leisure facilities are open and closed according as per the hours assigned by management
  • Ensure the staff welfare facilities are kept clean and tidy and health and safety compliant


  • Excellent customer service experience within a similar role
  • Able to show an understanding of and commitment to property services and managing relationships with customers and stakeholders
  • Able to communicate effectively and clearly in writing and verbally
  • Strong attention to detail
  • Ability to work in a varied and demanding role with appropriate supervision
  • Ability to work to strict deadlines and be organised and efficient
  • Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel
  • Self-motivated, with high energy and enthusiasm
  • Pragmatic, creative approach to problem-solving, with emphasis on fast and practical solutions
  • Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity
  • Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly

This is an urgent requirement so do not delay in applying if this feels like the role for you! The client is looking to interview immediately.