< Back

Resident liaison officer

  • Location:

    South West London, Greater London

  • Sector:

    Administrative Support, Business Services

  • Job type:


  • Salary:

    £30000.00 - £40000.00 per annum

  • Contact:

    Cobalt Recruitment

  • Contact email:


  • Job ref:

    JN -122021-75459_1639669082

  • Published:

    16 December 2021

  • Expiry date:

    14 February 2022

Resident liaison officer


24-month FTC

Southwest London

My client are looking for a resident liaison officer to provide support and information to leaseholders whose homes are affected by a cladding remediation project. You will have the opportunity to work on a high-end development where you will be working closely with the project manager and be the first point of contact for residents.

Key responsibilities;

  • To attend daily meetings to understand areas of work and maintain constant feedback with Managers.

  • Offer information, advice and assistance to residents and leaseholders throughout the project.

  • To produce weekly progress reports for residents and leaseholders.

  • Ensure that insurance claims and other claims submitted by residents are processed efficiently.

  • Undertake resident satisfaction surveys following the completion of the project, including a full analysis of the results.

  • To recognise when feedback or requests from residents cannot be actioned and how to best communicate this to ensure a satisfactory outcome

Key skills;

  • Enthusiastic about working in a customer services environment.

  • Knowledge of health and safety matters.

  • Ability work well under pressure and to tight deadlines.

  • Knowledge of the construction industry and site operations

  • Ability to create simple spreadsheets, and update more complex ones

  • Ability to do mail merges and issue communications to residents