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Resident Services Assistant

  • Location:

    Liverpool, Merseyside

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:


  • Salary:

    Up to £20000.00 per annum + excellent benefits, bi-annual bonus

  • Contact:

    Cobalt Recruitment

  • Contact email:


  • Job ref:

    JN -112021-75173_1636453017

  • Published:

    09 November 2021

  • Expiry date:

    08 January 2022

  • Start date:


Resident Services Assistant

Based Liverpool

£20,000 plus excellent benefits and bi-annual bonus

Tuesday to Saturday, 9am-5:30pm

My client is a progressive employer, seeking an addition to the lettings team to offer an unrivalled service to residents across their neighbourhoods. If you'd like to work for a business that prides itself on being highly communicative and having an open and inclusive culture, this could be just the role for you. The role will be based at the Salford office combined with home-based working. The Lettings team work well together, ensuring the business offers unrivalled service to applicants across all the neighbourhoods, so a team player is key.

Growth plans over the next three years will see some 4,000 residential units so there are huge opportunities for development with this company.


As a Resident Services Assistant within the Resident Services team, you will be a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. The Resident Services Assistant will be organised, efficient and able to work alone as well as take instruction from the Resident Services Manager. The key focus will be to ensure our residents and their properties in the managed development are cared for and maintained to the highest possible standards, in line with budgets, service level agreement and regulatory requirements.

Key responsibilities

  • Assist the Resident Services Manager with regular site inspections and raise any issues for attendance, ensuring estates are in a good condition
  • Provide a communication link between contractors and residents
  • Liaise with handyman service on attendance, access and on-site queries - overseeing contractors working on properties
  • Follow up on maintenance items to check residents are happy with completed works
  • Visit and record further information/ photos for maintenance issues if required
  • Be aware of the estate management plan and cyclical maintenance, and update residents on works when required
  • Support the Resident Services Manager with the recording of live defect issues on new properties and liaise with contracts manager to close out
  • Conduct property viewings with potential residents, giving them a detailed overview of the business and the neighbourhood
  • Conduct virtual viewings on properties to send to potential residents
  • Take holding fees when confirming reservations
  • Advise potential residents of the lettings procedure, the financial obligations and conduct during tenancy
  • Carry out full administration duties in relation to new tenancies, including drafting new tenancy documents and tenancy agreements
  • Compile detailed property condition inventories
  • Obtain meter readings and notify utility companies and council tax upon a resident moving in/ out
  • Conduct new resident move-in and home demonstrations
  • Updating/ maintaining the CRM system with relevant information and documents
  • Conduct mid-term property inspections to assess the condition of properties, reporting any tenancy breaches and maintenance work required
  • Undertake winter checks on vacant properties
  • Ensure all regulatory requirements are met at all times
  • Support the finance team in the rent collection process as required
  • Be a brand ambassador, demonstrating a positive can-do attitude and giving the highest levels of customer care
  • Regularly communicate with residents on neighbourhood updates
  • Assist with the publication of regular neighbourhood newsletters
  • Conduct property inspections as required
  • Be the first point of contact for all resident enquiries
  • Identify anti-social behaviour and manage/ escalate where required
  • Protect residents deposits with the Tenancy Deposit Scheme within required timeframes
  • Track tenancy renewal dates and negotiate tenancy renewals with residents
  • Carry out weekly key audit and chase any outstanding keys
  • Facilitate post/ parcels as required
  • Assist with resident events
  • Provide administration cover for other regions as required
  • Any other ad-hoc duties as and when required
  • Travel to different Developments as and when required
  • Assist other RSM on other Developments when required

Skills, knowledge and experience

  • Industry-specific knowledge
  • Holds a relevant industry-related qualification and accreditation or would be willing to work towards
  • Knowledge of the Tenancy Deposit Scheme rules
  • An understanding of the Right to Rent obligations
  • IT literate
  • Hold a full UK driving licence and has access to own vehicle for which mileage will be paid


  • To positively contribute to team spirit across all disciplines
  • A team player and willing to deliver on the detail
  • Motivated self-starter, with the ability to manage own workload
  • Flexible in your approach to your work and delivery
  • Excellent customer service skills

This is an exciting time to join a successful and growing business. The majority of the properties are based next to the office and so this role will involve a lot of engagement with the residents and supports a fantastic Manager. Apply today to avoid missing out on a rare opportunity to join and progress with this company.