Sheffield, United Kingdom
08 September 2020
07 November 2020
Resident Services Associate
Fixed Term Contract (3 months)
My client, the UK's largest landlord, is urgently seeking an outstanding individual to work on-site at a high end residential development in Sheffield.
Reporting to the Resident Services Manager, this position will provide an exceptional resident experience through delivery of first class customer service.
As the main point of contact with residents, the successful applicant is required to be polite, highly motivated and professional at all times.
Key Duties and Responsibilities
Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
Conducting customers viewings and tours where required.
Logging receipt and collection of customer parcels.
Building security and resident administration in line with GDPR.
A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable.
Awareness of H&S requirements on site.
Continually strives to improve knowledge, skills and abilities to produce the best results.
Helpful, friendly personality with effective communication skills.
Behave in a professional, courteous and helpful manner towards colleagues and residents at all times.
Be a positive advocate for change, highlighting and implementing business improvement initiatives.
Adopt a teamwork approach.
A flexible approach to work.
Positive attitude and ability to work with little supervision.
Smart and presentable in appearance.
Competent in Microsoft Word, Excel and Outlook.
Strong proven record of providing excellent customer service in a customer facing role.
Previous experience in residential property management/FM/lettings sector is desirable.
Demonstrable ability to implement H&S on site when required.
Flexibility to work the following rota pattern is essential:
Week 1: 8am - 5pm Mon - Fri, 9am - 6pm Saturday
Week 2: 9am - 6pm Mon - Fri
Week 3: 2pm - 11pm Mon - Fri
Please apply online with your current CV.