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Resident Services Associate

  • Location:

    Sheffield, United Kingdom

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:


  • Salary:


  • Contact:

    Cobalt Recruitment

  • Contact email:


  • Job ref:

    JN -092020-71394_1599561619

  • Published:

    08 September 2020

  • Duration:

    3 months

  • Expiry date:

    07 November 2020

  • Start date:


Resident Services Associate

Based Sheffield

Fixed Term Contract (3 months)

My client, the UK's largest landlord, is urgently seeking an outstanding individual to work on-site at a high end residential development in Sheffield.

Role Overview

  • Reporting to the Resident Services Manager, this position will provide an exceptional resident experience through delivery of first class customer service.

  • As the main point of contact with residents, the successful applicant is required to be polite, highly motivated and professional at all times.

Key Duties and Responsibilities

  • Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.

  • Conducting customers viewings and tours where required.

  • Logging receipt and collection of customer parcels.

  • Key management.

  • Building security and resident administration in line with GDPR.

Minimum requirements

  • A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable.

  • Awareness of H&S requirements on site.

  • Continually strives to improve knowledge, skills and abilities to produce the best results.

  • Helpful, friendly personality with effective communication skills.

  • Behave in a professional, courteous and helpful manner towards colleagues and residents at all times.

  • Be a positive advocate for change, highlighting and implementing business improvement initiatives.

  • Adopt a teamwork approach.

  • A flexible approach to work.

  • Positive attitude and ability to work with little supervision.

  • Smart and presentable in appearance.

  • Competent in Microsoft Word, Excel and Outlook.

  • Strong proven record of providing excellent customer service in a customer facing role.

  • Previous experience in residential property management/FM/lettings sector is desirable.

  • Demonstrable ability to implement H&S on site when required.

Flexibility to work the following rota pattern is essential:

Week 1: 8am - 5pm Mon - Fri, 9am - 6pm Saturday

Week 2: 9am - 6pm Mon - Fri

Week 3: 2pm - 11pm Mon - Fri

Please apply online with your current CV.