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Resident Services Manager - Build to Rent

  • Location:

    East London, Greater London

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:


  • Salary:

    £34000.00 - £36000.00 per annum

  • Contact:

    Cobalt Recruitment

  • Contact email:


  • Job ref:

    JN -112020-71905_1604503766

  • Published:

    04 November 2020

  • Expiry date:

    03 January 2021

  • Start date:


Our client, a market leader within the PRS sector, is looking for an experienced property professional to oversee the management of a Build to Rent portfolio.

Their ever-expanding company portfolio has led to their demand for a Resident Services Manager for one of their newer developments.

The responsibilities of this role include:

  • Ensuring an exceptional quality of service throughout all tasks
  • The supervision of staff (including the Concierge Team and Cleaning Staff), contractors and other users of the buildings
  • Being the main point of contact for the residents living in the building, and being able to resolve day-to-day management and maintenance matters
  • Carrying out inspections of properties within the development, when works or repairs are required
  • Overall tenancy management: checking tenants into their properties, overseeing the release and return of keys, and deposit management and compiling check out reports
  • Ensuring health and safety obligations and Duty of Care are met effectively

You will need:

  • A good level of experience within the Build to Rent sector or similar area
  • Customer service - strong communicative ability and confidence when dealing with tenants and internal staff
  • Competence in the use of property management systems and IT in general
  • The ability to think on their feet and make considered decisions
  • A positive attitude and ability to work with little supervision

If you are looking to join a company with a market-leading reputation, then apply with your CV online or contact Will Jacques on wjacques@cobaltrecruitment.com for a confidential conversation.