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Senior Block Manager

  • Location:

    Birmingham, England

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £45000.00 per annum + benefits

  • Contact:

    Cobalt Recruitment

  • Contact email:

    hdalton@cobaltrecruitment.com

  • Job ref:

    JN -042021-73258_1619699154

  • Published:

    29 April 2021

  • Expiry date:

    28 June 2021

  • Start date:

    ASAP

Senior Block Manager

Based Birmingham

Salary up to £45,000

9.15am to 5.30pm, Monday to Friday

My client, with a portfolio across the South East and Midlands, is seeking a Senior Property Manager for their office in Sutton Coldfield. The ideal candidate will have excellent customer service skills, a solid background in block/estate/leasehold management, and a some line management or supervisory experience.

The Role

Client Care

  • Follow and adhere to company policies and procedures at all times
  • Prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.)
  • Put forward recommendations and obtain instructions on matters concerning the effective management of the managed portfolio
  • Manage risks and liabilities at all times
  • Maintain good Landlord and Tenant relationships by providing a high quality service to all tenants and leaseholders
  • Obtain value for money and act in a commercially focused manner at all times

Day to Day Management

  • Understand the various types of interest/ tenures and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant)
  • Liaise with leaseholders, tenants, residents associations in a prompt and professional manner
  • Attend residents' meetings as required
  • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease
  • Manage site staff (caretakers, porters)
  • Utilise the Group's Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc
  • Deal with Insurance Claims
  • Undertake routine Property Inspections and identify any building defects/ maintenance issues

Maintenance

  • Deal with maintenance issues, both reactive and planned
  • Manage Contractors to ensure that works are carried out in a proper manner at a reasonable cost
  • Set up SLA's
  • Specify minor works and obtain comparative quotes
  • Liaise with the Area Building Surveyor
  • Audit/ spot check works before signing off invoices for payment

Legal

  • Liaise with the Legal Department to answer Pre-contract Enquiries (LPE1)
  • Attend court as required
  • Deal with disputes/ breaches of lease (i.e. service charge/ ground rent arrears, unauthorised alterations, disrepair) in a proactive way
  • Assist the Legal Department with any licence to alter applications, statutory lease extension and enfranchisement claims

H&S

  • Accompany the appointed Risk Assessor on their H&S and Fire Risk Assessment inspections and provide them with information necessary to complete their report
  • Manage H&S across the designated portfolio
  • Review statutory inspection reports and deal with any remedial works/ recommendations which are raised


Financial

  • Prepare Service Charge Budgets in a timely fashion
  • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited
  • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders
  • Monitor service charge and ground rent arrears regularly
  • Review rents annually and seek rent increases accordingly


Team Management and Office Administration

Assist and support the Area Manager in the following tasks:

  • Provide support and guidance to the team as required and requested, to ensure that they fulfil the duties as outlined in their job description
  • Approval of Expenditure Authorisations, new lettings and lease renewals, service charge budgets, year end accounts
  • Provide responses to Insurance Department
  • Investigate and respond to Tenant complaints
  • Management of all property records to ensure these are accurate and up to date
  • Preparation and collation of reports for the Board, Senior Management
  • Management of all arrears across the wider portfolio
  • Management of rent reviews, lease renewals, break clauses and lease expiry dates
  • HR matters - holiday, sick leave, recruitment, changes to existing staff/ leavers, disciplinary and grievances
  • Management of the Area Office - dealing with all H&S matters, arranging and monitoring services provided (cleaning, maintenance etc.), ensuring office supplies are well stocked
  • Review of SLA's, terms of business across the wider portfolio to ensure value for money
  • To carry out any other tasks, as directed by the Management Team, that is within the capabilities of the job holder

Requirements

  • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines
  • Excellent verbal and written communication skills
  • Excellent organisational and time management skills
  • Ability to multi-task and work well under pressure
  • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage
  • Good team player
  • A commitment to providing high levels of service at all times
  • Ideally MIRPM or an industry recognised and relevant qualification
  • Driving licence and own vehicle essential

Please apply with your CV today. Those with no experience of block management need not apply.