Senior Receptionist

Senior Receptionist - Real Estate
Hammersmith, London
£26K - £28k per annum

Cobalt is delighted to be working alongside a prestigious Real Estate developer, who are known for their unique commercial developments across London.

This position will see you working on one of their sites in Hammersmith. You will be customer-facing, assisting with any issues or queries that their customers may have on a daily basis.

Core responsibilities:

• Work within a small team, assisting with the day-to-day running of the reception desk.

• Be the first point of contact for any customer queries, ensuring to maintain a positive approach and high level of professionalism throughout.

• Monitoring the on-site stationary and the usage and upkeep of the meeting rooms.

• Work closely with the two senior managers in the daily operations of the business.

• Liaising with the management team to remain up to date of any company policy changes, and/or product/service knowledge.

• Handle customer complaints, providing appropriate solutions within a prompt time frame.

• Maintain and build relationships with existing/potential clients, through open and interactive communication.

• Keep a record of client interactions, accounts, and updated documentation

• Always going the extra mile to engage customers.

• Take part in managing regular building events and activities.

Personal Specification:

• Proven working experience in a customer service role, within hospitality.

• Strong Receptionist/FOH experience required, to book in meeting rooms.

• MS Office proficient.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent verbal and written skills.

• Maintain a confident and enthusiastic approach towards work.

• Professional and clear communication skills coupled with the ability to network at a high level and build strong business relationships.

• Be reliable and display a strong passion for the companies brand and clientele.

If you feel like you have the relevant skill set for the above opportunity submit your CV ASAP to secure an interview!