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Technical Account Manager

Technical Account Manager

£35,000 - £45,000

Milton Keynes/ Hybrid

Company Outline

Cobalt is delighted to be working closely with a global leader of bespoke high-performance software solution. Our client employs over 6,000 specialists across 35+ offices throughout North America, Europe, Middle East & Australia and servicing over 70 countries.

Since our client's formation they have set a first-class standard in for real estate software solutions with a combination of compassion and technical innovation. They understand the unique needs of the industry's various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.

The Role

  • Prioritise queries and offer a best-in-class service to clients

  • Identification of the cause of queries received

  • Provide an in depth and consultative management approach with regards to resolution plans for clients when receiving queries

  • Understand the nature of non-support queries and escalate them to the relevant departments internally

  • Supporting clients closely on the status of their queries

  • Maintaining the support logs in accordance with company policy with all actions updated clearly and efficiently

  • Escalating any issues identified during day-to-day activities to Management

Role Requirements

  • Ability to work in a pressurised environment

  • Strong interpersonal skills and enjoy working within a client facing role

  • Have experience within Accounting or Real Estate/ Property is beneficial

  • Have worked on project focused roles

  • Ability to work as part of a team, as well as working on projects as an individual

If you are looking for that next step into a global leading PropTech Provider, then please do apply with a copy of your most recent CV.