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Location:
Buckinghamshire, England
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Sector:
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Job type:
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Salary:
£35000.00 - £40000.00 per annum
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Job ref:
JN -042022-76670_1654531041
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Published:
06 June 2022
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Expiry date:
05 August 2022
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Start date:
ASAP
Technical Account Manager
Milton Keynes
£35,000 - £40,000 per annum
Company Outline
Cobalt is delighted to be working closely with a global leader of bespoke high-performance software solutions. Our client employs over 6,000 specialists across 35+ offices throughout North America, Europe, the Middle East & Australia, and servicing over 70 countries.
Since our client's formation, they have set a first-class standard in for real estate software solutions with a combination of compassion and technical innovation. They understand the unique needs of the industry's various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.
The Role
Prioritise queries and offer a best-in-class service to clients
Identification of the cause of queries received
Provide an in-depth and consultative management approach with regards to resolution plans for clients when receiving queries
Understand the nature of non-support queries and escalate them to the relevant departments internally
Supporting clients closely on the status of their queries
Maintaining the support logs in accordance with company policy with all actions updated clearly and efficiently
Escalating any issues identified during day-to-day activities to Management
Experience
Knowledge of Financial Accounting reporting is a must-have
Experience in the Real Estate market is desirable
Ability to work in a pressurised environment
Strong interpersonal skills and enjoy working within a client-facing role
Exposure working / sound knowledge of property management systems
Please so send your CV for review ASAP!