Buckinghamshire, United Kingdom
28 September 2020
27 November 2020
Technical Account Manager - Property Accounting Systems
£38k - £42k + Package
Cobalt is delighted to be working alongside a successful global software provider who is currently looking to hire an individual to act as a Technical Account Manager for their key clients.
The appointed individual will come from a finance / accountancy background and have a real aptitude for technology.
Implementing and setting up new clients once contracts are signed
Working with consultants throughout the implementation stage until clients are live with the software
Advising clients on the status of their queries and providing a solution to their issue
Maintaining the support logs accordingly with all action taken and information gathered during the resolution of queries
Escalating issues identified during the day-to-day activities to management if necessary
Visiting clients quarterly on-site and maintaining a relationship along with providing an Account Management plan for every visit and detailing action required
Assisting peers with cases/training
Arranging upgrades for clients and implementing
Ensuring clients support units are always in a positive position and escalating if necessary
Previous experience working within Real Estate would be advantageous
A strong background in finance and accounting
Exposure working / sound knowledge of property management systems
The ability to build and maintain strong working relationships with external clients
Strong interpersonal skills and enjoy working within a client facing role
Keen to be in a client facing role
If the above sounds as if it could be of interest, you are a people person, communicate effectively, and enjoy working as part of a team, please submit your CV for review ASAP.