Technical Accountant Manager - Real Estate Software

Technical Account Manager - Real Estate Software
£40k - £45k + Package
Buckinghamshire / London

Cobalt is delighted to be working alongside a successful global software provider who is currently looking to hire an individual to act as a Technical Account Manager for their key clients. Having had great success introducing a new piece of Proptech to their US Client base they are now looking to expand this offering into the UK.

The appointed individual will come from a Finance / Accountancy background and have a real aptitude for technology.

Key Responsibilities

• Implementing and setting up new clients once contracts are signed

• Working with consultants throughout the implementation stage until clients are live with the software

• Advising clients on the status of their queries and providing a solution to their issue

• Maintaining the support logs accordingly with all action taken and information gathered during the resolution of queries

• Escalating issues identified during the day-to-day activities to management if necessary

• Visiting clients quarterly on-site and maintaining a relationship along with providing an Account Management plan for every visit and detailing action required

• Assisting peers with cases/training

• Arranging upgrades for clients and implementing

• Ensuring clients support units are always in a positive position and escalating if necessary

Personal Attributes:

• Previous experience working within Real Estate would be advantageous

• A strong background within Finance and Accounting

• Exposure working / sound knowledge of property management systems

• The ability to build and maintain strong working relationships with external clients

• Strong interpersonal skills and enjoy working within a client facing role

• Keen to be in a client facing role

If the above sounds as if it could be of interest, you are a people person, communicate effectively, and enjoy working as part of a team, please submit your CV for review ASAP