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Tenancy Progressor

Tenancy Progressor

Based Newcastle

Monday to Friday 9am to 5pm

My client, a market leader in PRS and BTR, is seeking a Tenancy Progressor to join the team in Newcastle.

The successful applicant will be responsible for administering and processing all new tenancies for the business, and will support Portfolio Managers and on-site lettings teams who are responsible for the void management of their portfolios. You will be commencing and progressing the tenancy file through referencing, contract execution and payment of monies, ensuring that all documentation is compliant and in line with legal requirements.

Responsibilities

  • Effect all administration in relation to a new tenancy - progressing from offer to execution

  • Ensure applicants are immediately contacted with an introduction on how the tenancy progression process works and what they should expect

  • Regularly contact applicants to ensure referencing is completed, all tenancy documentation is signed and move in monies are paid within the agreed timescales

  • Monitor agent response to offers and performance of their agreed functions in relation to new tenancies

  • Liaison with external parties for example Lettings Agents regarding application queries and key release instructions, referencing companies to ensure referencing-related queries are followed up and Inventory Clerks to book check-in appointments

  • Monitor progress and reference tenants, including referral for approval or rejection if required

  • Ensure all 'Right to Rent' documentation is received, checked and stored

  • Liaise with Lettings Team on performance of the Agents & Inventory Clerks

  • Liaise with Portfolio Managers/Property Managers and keep appraised of tenancy progress

  • Co-ordinate bookings, inventories and check-ins, and retain on file

  • Maintain regular contact and liaison with credit control regarding the allocation of funds

  • Update all relevant systems with all new customer details and charges in line with given timeframes

  • Take part in the monthly auditing of all lets administered by the team

  • The serving of all relevant documentation to ensure compliance

Requirements

  • Demonstrable experience of working in an administrative role managing a high-volume workload is essential

  • Demonstrable experience of delivering exceptional customer service

  • ARLA 1 qualification is desirable

  • Team player, self-motivated, works well under pressure, comfortable working towards tight deadlines

  • Attention to detail and the ability to produce accurate work quickly and efficiently

  • Previous relevant experience in lettings is desirable

  • Computer literate including Microsoft packages, Outlook, Excel & Word

  • Detail-oriented, able to set priorities and complete simultaneous projects

  • Proven ability to communicate effectively in both written and oral, at all levels both internally and externally

Interviews are due to be held quickly. The company is successful, has won numerous residential property awards, and rewards hard work.