Customer Service Representative
Meet Our Recruiter
Eden Kendall
About the Role
Are you a people person with a passion for delivering outstanding customer service? Do you thrive in a dynamic, fast-paced environment? We're looking for a confident and proactive Customer Service and Sales Representative to be the welcoming face of our reception area and a key point of contact for residents, contractors, and guests.
About the Company
You'll be joining a well-established and growing residential property brand that prides itself on delivering high-quality homes and exceptional service across the UK rental market. Known for its stylish, resident-focused developments, the company is committed to creating places people are proud to live in-and equally proud to work for.
About You
You are friendly, well-presented, and bring a warm and professional attitude to every interaction. You have a fantastic telephone manner, strong communication skills, and excellent email writing ability. You take pride in helping people, staying organised, and working with precision.
Key Responsibilities
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Welcoming visitors and applicants at our front desk and handling walk-in enquiries.
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Managing inboxes (Wembley & repairs), handling calls, and responding to tenant queries.
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Scheduling viewings and maintenance access, and managing the Wembley diary.
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Performing pre-calls for prospective applicants and supporting leasing processes in Hubspot.
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Organising building events and preparing move-in packs and inductions for new residents.
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Ensuring building systems like Help the Move, Parcel Safe, and Just-in are up to date.
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Booking and liaising with contractors, issuing access passes, and updating records.
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Monitoring office stock and welfare supplies, placing orders as needed.
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Carrying out building walks and inspections to uphold high standards.
What We're Looking For
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Friendly and confident personality with a can-do attitude.
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Exceptional customer service skills - especially important for meeting mystery shopper criteria.
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Proficient in email and telephone communications.
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Highly organised, detail-oriented, and tech-savvy (Hubspot experience is a bonus).
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Ability to multitask and manage a busy front-of-house role efficiently.
If you enjoy variety, have a passion for service, and are ready to be the heartbeat of our building, we'd love to hear from you!
Apply now and make a difference where first impressions truly count.
