Assistant Resident Services Manager

Salary/Rate:Up to £34,000 per annum
Job Type:Site Based
Contract Type:Perm
Town/City:Bristol
County:Remote
Sector:Residential Management
Job ref:JN -072025-84026_1753265638
Post Date:23. 07. 2025
Scroll

Meet Our Recruiter

Eden Kendall
Eden Kendall
Executive Consultant, Residential Management

About the Role

We're seeking a proactive and people focused Assistant Resident Services Manager to support the delivery of exceptional resident experiences at a high quality build to rent development in Bristol.

As part of our Resident Services team, you will work alongside the Senior Resident Services Manager to ensure the smooth operation of all resident services. You'll be a key player in creating a welcoming, engaging and community driven environment, where residents feel right at home.

Key Responsibilities

  • Front of House Services: Deliver exceptional service through reception, meet-and-greet, parcel handling, lettings viewings, and inspections.

  • Resident Onboarding & Departures: Ensure seamless move-in and move-out processes, coordinating all logistics and ensuring timelines are met.

  • Resident Engagement: Respond to resident queries and manage escalated complaints professionally and empathetically.

  • Team Coordination: Oversee the RSA rota, support team motivation and encourage involvement in resident events.

  • Community Events: Be an ambassador for the site's events programme, supporting the delivery of high-quality social experiences.

  • Maintenance Coordination: Liaise with contractors and facilities teams to ensure timely and high-standard service delivery.

  • Property Inspections: Conduct tenancy inspections and resident home visits as required.

  • Void Management: Work to minimise vacancy periods and ensure deposit compliance.

  • Operational Reporting: Support with weekly and monthly operations reporting and budget tracking.

  • Budget Awareness: Monitor and allocate expenditure appropriately, ensuring it aligns with operational budgets.

About You

  • Experience in residential property, hospitality, or customer-focused sectors is essential

  • Previous team leadership experience is highly desirable

  • Strong communication skills and ability to handle resident engagement professionally

  • Familiarity with health & safety requirements in a residential setting

  • Confident managing events or social engagement initiatives

  • Able to work collaboratively with colleagues and external contractors

  • Organised, proactive, and passionate about delivering a great resident experience

  • Property or customer service qualifications are a bonus

 

More jobs from this recruiter

View All

Resident Services Host

Manchester
Manchester
£25,350 - £26,000 per annum
Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Manchester

Property Manager

South East London
London
£27,000 - £29,000 per annum
We are seeking a proactive Property Manager to join our onsite team. You will play a pivotal role in ensuring residents receive excellent service, homes and buildings are maintained to a high standard, and the team works effectively together.

Senior Property Manager

South East London
London
£45,000 - £48,000 per annum
We are seeking a Senior Property Manager to oversee a large residential estate comprising multiple blocks and amenity spaces. This role requires strong leadership, a commitment to delivering exemplary customer service, and the ability to manage both people and properties effectively. The Senior Property Manager will be responsible for ensuring efficient operations, income generation, and client satisfaction as well as management of 2 property managers.

Resident Services Host

Tottenham
London
£29,000
Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Tottenham North London For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.