Head of Property Operations - Client Side

Location: Central London
Salary: £80,000 - £85,000 + Excellent Benefits
Sector: Commercial Property / Mixed-Use Estate Management
Contract: Permanent

The Opportunity

An exceptional opportunity has arisen for an experienced Head of Property Operations to join one of the UK's most highly regarded property owners, taking on a senior leadership position across a prestigious, large-scale mixed-use estate in Central London.

Our client is an established property brand with an impressive portfolio of premium assets and a reputation for delivering outstanding environments, exceptional customer experiences and operational excellence.

Working closely with the Estate Director, the successful candidate will play a pivotal role in overseeing the operational performance of a landmark estate, leading an established property management team and ensuring the highest standards of service delivery across a diverse and demanding occupier environment.

This is a fantastic opportunity for a commercially astute and operationally strong property professional to join a forward-thinking organisation offering genuine responsibility, autonomy and long-term career progression.

Key Responsibilities

• Provide strategic and operational leadership across a prestigious, multi-building estate, ensuring consistently high standards of property management and service delivery.

• Lead, develop and motivate the on-site property management team, creating a collaborative and high-performing working environment.

• Oversee the delivery of integrated hard and soft services, ensuring contractors and service partners consistently achieve agreed performance standards.

• Develop and maintain strong relationships with senior occupiers, stakeholders and external partners, delivering an exceptional customer experience.

• Take responsibility for significant service charge budgets, including financial planning, forecasting, expenditure control and year-end reconciliations.

• Ensure the estate operates in accordance with all relevant statutory compliance, health and safety and risk management requirements.

• Oversee procurement, contract management and service partner performance, driving operational efficiencies and value for money.

• Work collaboratively with internal asset management, technical services, sustainability and finance teams to support wider property objectives.

• Drive continuous improvement initiatives, identifying opportunities to enhance building performance, customer satisfaction and operational efficiency.

• Support the delivery of sustainability and ESG objectives across the estate.

• Deputise for the Estate Director when required, providing senior leadership and operational oversight.

Candidate Requirements

The successful candidate will ideally demonstrate:

• Significant experience in a senior property management, estate management or operational leadership position within commercial real estate.

• A proven track record of managing large-scale, high-profile commercial or mixed-use assets.

• Strong leadership capabilities, with experience managing multidisciplinary property management teams.

• Extensive experience managing substantial service charge budgets, ideally exceeding £6 million annually.

• Excellent knowledge of commercial property operations, including hard and soft services, statutory compliance and contractor management.

• Strong commercial awareness, financial management skills and experience overseeing complex operational budgets.

• Excellent stakeholder management and communication skills, with the ability to build relationships at senior and executive level.

• A proactive, solutions-focused approach with the confidence to make decisions and drive operational improvements.

• Experience working within a leading property owner or managing agent environment would be highly advantageous.

Candidates currently operating as Senior Estate Managers, Deputy Estate Directors, Heads of Property Operations or Directors of Property Management are particularly encouraged to apply.

The Opportunity & Benefits

The successful candidate will have the opportunity to join one of the UK's most respected property organisations, benefiting from:

• A senior, client-side leadership position within a prestigious London estate.

• A highly competitive salary and comprehensive benefits package.

• The opportunity to manage a complex, high-profile property environment.

• Significant autonomy and responsibility within an established estate leadership structure.

• A collaborative and supportive working environment.

• Excellent long-term career development and progression opportunities within a substantial property portfolio.

How to Apply

This is an outstanding opportunity for an experienced senior property professional looking to take the next step in their career with a leading UK property owner.

For further information or a confidential discussion, please apply with an up-to-date CV.

All applications and enquiries will be treated in the strictest confidence.