Operations Manager - Prestigious Commercial Office Building

Location: Central London
Sector: Commercial Property Management
Contract: Permanent

The Opportunity

An excellent opportunity has arisen for an experienced Operations Manager to join a leading property management organisation, working at a prestigious Grade A commercial office building in Central London.

The property is a high-profile commercial asset, home to a number of established blue-chip occupiers, offering an exceptional working environment where customer experience, service delivery and operational excellence are of paramount importance.

Working alongside an established and highly experienced Building Manager, the successful candidate will play an integral role in the day-to-day management of the property, taking responsibility for soft services, occupier relationships and supporting the financial management of the building.

This is a fantastic opportunity for a commercially aware, customer-focused property professional looking to develop their career within a leading property organisation and gain exposure to a premium London asset.

Key Responsibilities

• Oversee the day-to-day operational management of a prestigious commercial office building, ensuring consistently high standards of service delivery and presentation.

• Take responsibility for the management of soft services contracts, including cleaning, security, reception and front-of-house operations.

• Manage and monitor the performance of external service providers, ensuring contractual obligations, KPIs and service standards are consistently achieved.

• Build and maintain strong relationships with occupiers, acting as a key point of contact for operational matters and ensuring an exceptional customer experience.

• Work closely with the Building Manager to ensure the smooth and efficient running of the property.

• Support the preparation, monitoring and management of the building's service charge budget, including expenditure tracking, forecasting and financial reporting.

• Conduct regular building inspections, ensuring communal areas and shared facilities are maintained to the highest standards.

• Assist with procurement, tendering and contract management, identifying opportunities to improve service delivery and achieve value for money.

• Support health and safety compliance, contractor management and operational risk procedures.

• Coordinate occupier communications, building activities and service improvement initiatives.

• Identify opportunities to enhance operational efficiency, sustainability and overall occupier satisfaction.

Candidate Requirements

The successful candidate will ideally demonstrate:

• Previous experience in an Operations Manager, Assistant Building Manager, Facilities Manager or similar role within commercial property management.

• Strong experience managing soft services, particularly cleaning, security and front-of-house operations.

• Experience working within Grade A commercial office buildings or other high-quality corporate environments.

• Excellent occupier relationship management skills, with the confidence to engage with senior corporate stakeholders.

• Experience supporting or managing service charge budgets, including financial reporting and expenditure control.

• A strong understanding of contractor management, service level agreements and operational performance.

• Excellent communication, organisational and problem-solving skills.

• A proactive, professional and customer-focused approach, with strong attention to detail.

• The ability to work collaboratively with an experienced Building Manager while taking ownership of key operational responsibilities.

Candidates currently operating as Operations Managers, Assistant Building Managers or Facilities Managers within high-quality commercial property environments are particularly encouraged to apply.

The Opportunity & Benefits

The successful candidate will benefit from:

• The opportunity to work within a prestigious Grade A commercial office environment.

• Exposure to high-profile corporate occupiers and premium service standards.

• The chance to work alongside an experienced and well-regarded Building Manager.

• A varied position combining operational management, occupier engagement and financial responsibility.

• The opportunity to join an established property management organisation with an impressive portfolio of commercial assets.

• Excellent opportunities for professional development and long-term career progression.

• A competitive salary and benefits package.

How to Apply

This is an excellent opportunity for an experienced Operations Manager or ambitious Assistant Building Manager looking to further their career within a prestigious commercial property environment.

For further information or a confidential discussion, please apply with an up-to-date CV.

All applications and enquiries will be treated in the strictest confidence.