Lettings Administrator

We are looking for a motivated and organised individual to join our Renewals and Tenancy Management team. This role will support the delivery of a high quality service for the benefit of both clients and tenants. You will be working on a large Build to Rent portfolio, collaborating closely with the site based team.

The ideal candidate will be a strong team player with excellent organisational and communication skills. You will have the ability to work under pressure, show initiative, and demonstrate a willingness to learn. Reliability, flexibility and a proactive attitude are key to success in this role.

This is a site based position and is a fixed term contract - 6 months

Key Responsibilities

• Deliver a high standard of customer service to residents at all times

• Review and accept offers for new lettings, including right to rent checks

• Manage the new tenancy progression process including referencing and tenancy agreement drafting

• Process tenancy renewal paperwork and maintain legal compliance across all lettings

• Carry out check in, check out and mid term property inspections when required

• Compile inventory reports and prepare resident welcome packs

• Liaise with the Resident Experience and Leasing teams to ensure apartments are ready for move in

• Maintain accurate records on the property management database

• Prepare reports for portfolio analysis, monitoring and performance tracking

• Handle enquiries from tenants, utility providers, local authorities and other stakeholders

• Work with the property accounts team to resolve queries when necessary

• Notify utility providers and local authorities of tenancy changes

• Collate data for client reporting

• Support with ad hoc projects as required by the line manager

• Undertake general administrative tasks as part of the role

Skills, Knowledge and Experience

• Previous experience in property administration, with negotiation skills considered advantageous

• Strong organisational ability and attention to detail

• Excellent communication skills, both written and verbal, with a positive attitude

• Effective time management with the ability to multitask and perform under pressure

• Clear understanding of customer care principles and practice

• Ability to work collaboratively within a team environment

• Proficiency in Microsoft Office, particularly Excel

• ARLA Level 3 qualification is preferred

Working Hours

Five days across seven with flexibility required.

Salary

£27,000 plus discretionary bonus.