Lettings Manager

Company Overview

A fast-growing, private equity-backed property management company specialising in stylish student accommodation is seeking an experienced Lettings Manager. With a UK-wide portfolio of over 1,200 properties housing more than 5,200 tenants, the company is poised for rapid growth - aiming to double its current £500m portfolio within the next five years.

Role Overview

This is a hands-on, results-driven role where you will take ownership of the full lettings lifecycle - from listing properties to moving tenants in - ensuring maximum occupancy and rental income. You will play a pivotal part in marketing, customer relationship management, and operational coordination.

Key Responsibilities

• Lead and oversee the complete lettings process, ensuring properties are marketed, viewed, let, and ready for move-in on schedule.

• Drive occupancy levels and rental performance, meeting or surpassing lettings targets.

• Manage digital marketing campaigns and listings across portals and social media.

• Act as the key point of contact for prospective tenants and guarantors, delivering excellent service and timely responses.

• Convert leads into lettings through proactive enquiry handling, viewings coordination, and follow-up feedback.

• Maintain up-to-date records and ensure legal compliance with housing legislation, including right-to-rent checks.

• Support the contract administration process, ensuring tenancy agreements are accurate and completed on time.

• Conduct or supervise property viewings, sign-ups, and move-ins, ensuring a seamless tenant experience.

• Work closely with internal teams to ensure properties are presented to high standards.

• Monitor and analyse letting performance, producing regular KPI reports for senior stakeholders.

• Assist with the recruitment, training, and supervision of Student Brand Managers.

• Track competitor activity through regular market research and share insights with the team.

• Support in managing agent relationships locally and internationally.

Requirements

• Minimum 2-3 years' experience in residential lettings; student housing or PRS experience is a plus.

• Demonstrated leadership and team management skills.

• In-depth understanding of UK tenancy law and letting regulations.

• Strong communication, negotiation, and organisational abilities.

• Self-starter with a goal-oriented mindset.

• Willingness to work occasional evenings/weekends during peak seasons.

• ARLA qualification preferred.

• Familiarity with property management systems.

Additional

Location: Oxford Circus
Hours: Monday to Friday, 9:00am - 6:00pm
Salary: Competitive + 20% performance-based bonus
Benefits: 25 days holiday + bank holidays, company laptop & iPhone