Multi Site General Manager - BTR

Multi-Site General Manager

The organisation

We are partnering leading operator within the build to rent sector to appoint a Multi-Site General Manager for their East London portfolio.

Our client operates a growing portfolio of professionally managed rental homes and is committed to delivering a service-led resident experience. With continued investment across London, this organisation offers stability, progression and exposure to a dynamic rental market.

The role and responsibilities

As Multi-Site General Manager, you will support the Head of Resident Services in the safe and effective management of a multi-asset residential portfolio in East London.

The Multi-Site General Manager will lead the on site teams across multiple schemes, ensuring operational performance, service delivery and compliance standards are met.

Key responsibilities include:

* Leading and developing on-site teams to deliver a consistent resident experience.
* Supporting the Regional General Manager with oversight of operational performance.
* Acting as escalation point for resident enquiries, complaints and incidents.
* Overseeing move-in and move-out processes across the portfolio.
* Managing contractor performance and inspecting completed works.
* Supporting service improvement initiatives across sites.
* Monitoring budgets and reporting performance against KPIs.
* Promoting safe working practices, including compliance with health and safety legislation and COSHH.

The Multi-Site General Manager will maintain visibility across all schemes and ensure operational standards align with portfolio objectives.

Skills and experience required

We are seeking a Multi-Site General Manager with working knowledge of residential management, build to rent or hospitality-led environments.

The successful Multi-Site General Manager will demonstrate:

* Working knowledge of managing multi-site residential or hospitality operations.
* Experience leading and developing operational teams.
* Working knowledge of recruitment and team development.
* Experience delivering resident engagement initiatives or events.
* Working knowledge of service improvement planning.
* Experience monitoring budgets and reporting performance data.
* Strong communication and stakeholder management skills.
* Ability to build collaborative relationships across teams.
* A resilient and organised approach to operational management.
* Working knowledge of relevant health and safety legislation.

This is an opportunity for a Multi-Site General Manager to take ownership of a visible operational portfolio within a growing residential platform.

Applications are being reviewed immediately and interviews will take place shortly, so apply now to avoid missing out.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.