Residential Concierge
Meet Our Recruiter
Eden Kendall
About the Role
We are currently recruiting for a professional and personable Concierge/Doorman to join a dedicated team based in one of London's most iconic residential garden squares. This is an excellent opportunity for someone who thrives in a front-facing role and enjoys daily interaction with a high-profile and discerning customer base.
As the first point of contact for residents, you will be a visible presence on-site and play a crucial role in maintaining strong relationships with residents and ensuring a first-class service experience
Please note: This is primarily an outdoor role. A uniform and seasonal clothing are provided year-round.
Key Responsibilities
- Deliver concierge services across the allocated residential buildings, including support for vulnerable residents where needed.
- Act as the main communication point for residents, keeping them informed and updated on building-related matters.
- Represent the on-site team with professionalism and build trust through consistent, reliable service.
- Liaise with contractors and suppliers to ensure maintenance and service standards are upheld.
- Conduct regular building inspections to maintain safety and security.
- Assist in the upkeep and presentation of garden areas, working alongside landscaping teams.
- Collaborate with operations and sustainability teams to support wider environmental and community goals.
Schedule
- Average of 40 hours per week, delivered over a monthly rota.
- Working hours: 8am - 6pm (includes 1-hour lunch and two 30-minute breaks).
- Shift pattern: 7 days on / 3 days off, 5 days on / 1 day off, 3 days on / 2 days off.
Candidate Profile
- Proven experience in a premium customer service or concierge-related role.
- Confident handling sensitive or high-profile client interactions.
- Strong interpersonal and communication skills.
- Basic understanding of general maintenance procedures.
- Team player with a proactive attitude.
- Enhanced DBS clearance required.
If you are passionate about delivering high standards of service and are ready to be the face of a prestigious London address, we would love to hear from you.
