Yardi Support Consultant
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About the Role
Yardi Support Consultant
About the Company
This is a client-facing role within a global consultancy environment, offering exposure to a wide range of real estate clients and Yardi solutions. You will play a key role in supporting system performance and user adoption, while contributing to knowledge sharing, process improvement, and overall service excellence
Key Responsibilities
· Manage and resolve client support requests via helpdesk, email, and direct engagement, ensuring timely and effective issue resolution.
· Troubleshoot Yardi Voyager and related applications, providing clear updates and maintaining ownership of issues through to completion.
· Perform system administration tasks including user setup, configuration updates, and data maintenance.
· Create data fix packages and support change management processes, ensuring compliance with client procedures.
· Provide guidance to clients on system functionality, configuration, and best practices.
· Support clients in diagnosing issues across accounting, data, configuration, and reporting processes.
· Participate in User Acceptance Testing (UAT) for system updates and new functionality.
· Collaborate with internal teams across support, implementation, and development to resolve complex issues.
· Maintain and contribute to internal knowledge bases and client documentation, improving support efficiency and consistency.
Requirements
· Hands-on experience supporting Yardi Voyager in an application support or consulting environment.
· Strong understanding of accounting processes, property management systems, or real estate operations.
· Proven ability to troubleshoot system, data, and configuration issues effectively.
· Experience using helpdesk or ticketing systems to manage multiple support requests.
· Strong analytical, organisational, and communication skills.
· Proficiency in Microsoft Excel and confidence working with data, reports, and reconciliations.
· Ability to manage competing priorities in a fast-paced, client-facing environment.
