City of London, London
Up to £30,000 per annum + + Benefits
07 July 2022
05 September 2022
Property Management/Lettings Support
International Property Management Company are seeking an experienced customer service agent with experience in the property industry to join their excellent support team.
This is a fast-paced role supporting three busy teams across lettings, tenancy and property management and ensuring exceptional customer service.
You will be the first point of contact for current and prospective residents, dealing with a diversity of different tenancy queries so a great opportunity for someone who thrives working under pressure and dealing with people to join a dynamic company with fantastic culture and opportunities for progression.
Deal with inbound customer enquiries promptly and professionally
Be proactive in resolving queries swiftly and smoothy and following up as necessary
Handle initial end of tenancy requests, booking check outs, inspections, etc.
Answer initial tenancy related queries
Respond to initial maintenance queries
Manage and resolve customer complaints
Identify and escalate priority issues
Receive and qualify lettings enquiries and direct to the Lettings team
Ensuring 24 hour response times to all enquiries
Engaging in open communication to identify ways to consistently improve service and efficiency
Provide high standards of service at all times across multiple communication platforms
You Will Be:
Experienced in a fast-paced customer service environment
Exceptional customer service and interpersonal skills
Clear communication skills, both written and verbal
People focused, positive, professional and friendly with an excellent telephone manner
Strong problem solving and decision-making skills, able to identify and execute solutions
Adaptable, calm and collected and thrive under pressure
Highly organised, able to set priorities, meet deadlines, and multi-task
Be a team player with a pitch-in attitude. keen to support and contribute ideas
Tenancy and lettings knowledge
Call centre experience a bonus
Why this role is for you:
Part of a well-established supportive company who listen to and invest in their people
Working in a desired client-side capacity
If this sounds like you, please apply now or send your CV directly to email@example.com. For more information, don't hesitate to get in touch.
This role is likely to be filled before the application deadline date, so if you are keen, please get in contact now.