Building and Property Manager (Build To Rent)

Building and Property Manager (BTR)

Based Leeds

9-month FTC

Monday to Friday

Up to £32,000 (pro rata)

My client, an international and multi-award winning property agency, is seeking an Building and Property Manager to head up their Leeds development for a 9-month fixed term contract.

The successful applicant will provide on-site management of a luxury residential building, all let on the open rentals market. You will work alongside the Lettings and Renewals Negotiator to ensure a high level of customer service is provided to residents at all times.

Responsibilities

Customer Service

• Provide first class customer service to residents
• Deal with all matters in line with service level agreement
• Forge productive relationships with key service partners
• Organise and coordinate tenant services
• Ensure up to date resident communication
• Support in creating a community, assisting in the arrangement of Resident Events and communications
• Focus on reviews and improving standards and scores on Google and other platforms
• Assist in resident communications and marketing through various channels including social media
• Send weekly move in / move out surveys to current and previous tenants to monitor and improve service levels

Building and Apartment Management

• First point of call for residents to report maintenance issues
• Co-ordinate all contractor appointments and defect warranty repairs
• Carrying out regular inspections of communal areas and apartments
• Responsible for Health and Safety compliance coordination
• Organise repair works between tenancies to maintain presentation of apartments
• Assist senior management team with legal action and insurance claims
• Act as the Responsible Person and Senior Fire Warden in the event of an emergency.

Marketing and Letting

• Ensure communal areas and available apartments are always well presented
• Assist the lettings team during busy periods with marketing and viewings

Asset Performance Management

• Provide regular asset performance reports and attending monthly meetings with line manager
• Achieving expenditure targets
• Driving additional income streams

Requirements

• AST Property Management experience (ARLA desirable)
• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate

Please apply with your CV. Those with no experience in property management need not apply.