Campus Manager

Cobalt is seeking a standout manager for an up-and-coming mixed-use development in the London Borough of Camden. Made up of commercial, industrial, and residential spaces, the development represents a vibrant hub with the community at the heart of it and is seeking a top-tier total FM to help mobilise the physical asset and then build first-class customer service for your customers.

Your employer is one of the UK's longstanding real estate brands, with a reputation for providing an agile, flexible service for clients which means that their FM team enjoy plenty of autonomy and operational freedom to deliver exceptional results across the UK.

Key responsibilities will include:

​

• Community Building: Develop strategies for a cohesive community through events and activities, fostering networking, collaboration, and occupier well-being.

• Communication Hub: Maintain regular communication with occupiers through newsletters, social media, and meetings to keep them informed about campus news, events, and updates.

• Occupier Services: Provide excellent customer service, promptly addressing occupiers' needs and facilitating new occupant on-boarding with essential information and resources.

• Facilities Oversight: Manage day-to-day operations, ensuring campus maintenance, cleanliness, safety, and security. Serve as the primary link between occupiers and the facilities team for effective communication.

• Vendor and Staff Management: Coordinate with vendors for services aligned with campus standards. Manage and train staff, conducting performance evaluations, and overseeing schedules to ensure adequate coverage. Implement training programs for staff skill enhancement.

• Feedback and Enhancements: Collect and analyze occupier feedback to identify areas for improvement in facilities and community initiatives. Implement changes for enhanced occupier satisfaction.

Our client is looking for an individual with a background in managing mixed-use development, and a strong focus on ESG previously. An IOSH or NEBOSH is essential as is previous experience managing service charge budget.

If you are interested in this role please apply online immediately as this role may be appointed before the closing date of this advert

​