Community Associate

Community Associate
Fulham, London
£30K - £35K per annum

Cobalt is delighted to be working alongside a prestigious Real Estate developer, who are known for their unique commercial developments across London.

This position will see you working on one of their newest sites in Wimbledon. You will be customer-facing, assisting with any issues or queries that their customers may have on a daily basis.

Core responsibilities:

• Work within a small team, assisting with the day-to-day running of the reception area.

• Be the first point of contact for any customer queries, ensuring to maintain a positive approach and high level of professionalism throughout.

• Monitoring the on-site stationary and the usage and upkeep of the meeting rooms.

• Work closely with the Building Manager to assist in the daily operations of the building.

• Liaising with the management team to remain up to date with any company policy changes.

• Sending invoices to tenants for services.

• Handle customer complaints, providing appropriate solutions within a prompt time frame.

• Maintain and build relationships with existing/potential clients, through open and interactive communication.

• Keep a record of client interactions, accounts, and updated documentation

• Always going the extra mile to engage customers.

• Support with prospective tenant viewings within the building.

• Take part in managing regular building events and activities.

Personal Specification:

• Previous customer-facing experience, working ideally within hotels or serviced offices.

• Strong Receptionist/FOH experience required, to book in meeting rooms.

• MS Office proficient.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent verbal and written skills.

• Maintain a confident and enthusiastic approach towards work.

• Professional and clear communication skills coupled with the ability to network at a high level and build strong business relationships.

• Be reliable and display a strong passion for the companies' brand and clientele.

If you feel like you have the relevant skillset for the above opportunity submit your CV ASAP to secure an interview!