22 September 2021
21 November 2021
Customer Experience Director
Are you a creative thinker who can look beyond the retail sector and drive a new "Customer Experience"? We are seeking a senior candidate who can draw from their experience in other retail industries and be a key driver in the development and creation of a new customer experience
Working in conjunction with the wider operational team to drive the experience agenda across the organisations.
Be the forefront of all customer facing teams, including cleaning, security and customer services.
Challenge all processes and customer touch points that impact on the customer's experience.
Set up and manage reporting on customer feedback.
Ensure the customer engagement represents our client's brand and corporate values.
Essential Skills / Experience
A high energy creative thinker that isn't afraid to challenge the norm and explore new ideas.
Proven experience in influencing change across an organisation.
Collaborative attitude to others, able to inspire and influence change across the business.
Excellent communicator who inspires large customer facing teams to drive continuous improvement.
Able to demonstrate working with customer journey mapping and methodology.
Ability to analyse customer metrics with strong analytical skills, attention to detail and business acumen.
Background in delivering change to the customer experience in the retail sector.
Strong written, verbal and communication skills