£28000.00 - £30000.00 per annum
29 October 2020
28 December 2020
Flexible location: Manchester/Leeds
Up to £30,000 plus benefits
My client is responsible for a UK residential portfolio on behalf of a private investment fund. They focus on delivering an exceptional experience to residents living in their quality, yet affordable homes.
The team has been through a sustained period of growth and now require a Maintenance Manager. Reporting to the Operations Director, you will working closely with the Property team to ensure the smooth running of the maintenance help desk.
Monitor maintenance help desk traffic, acting as the point of contact for all tenant maintenance queries via phone, email and the resident portal
Manage the end to end process of all maintenance queries, from ticket received to job completion and close on system in line with company service level agreements
Using the client's maintenance PSL, identify and assign appropriate contractors and external vendors to maintenance jobs, whilst continuously monitoring their performance and quality of service
Establish and maintain administration systems to record maintenance operations including contractor use, additional works, performance monitoring and complaints log
Manage communication between the client and external maintenance vendors/contractors
Schedule and action minor and routine maintenance across the portfolio and on all appropriate company equipment on a regular basis
Managing and coordinate the reactive & planned maintenance of the properties
Liaise with the Finance department to ensure purchase work orders are raised and invoices are processed efficiently
Raise issues to the Head of Facilities and Regional Operations Managers when there is a potential overspend/complex maintenance jobs have arisen
Drive customer service excellence through your communication with tenants, keeping the tenants up to date with maintenance progress
Provide a monthly maintenance report to the Head of Facilities Management and Property Operations Team, highlighting trends, concerns and risks
Keep abreast of developments, regulations, and statutory compliance in respect of property services
Support Facilities and Operations colleagues with department projects, such as health and safety management and sustainability initiatives
Work with building contractors and M&E contractors to resolve warranty defects
Ensure all health and safety and compliance documentation is updated following works
Identify new vendors/ contractors to ensuring relevant PI insurance, qualifications, and skill-set
Maintain a good portfolio of suitable vendors/ contractors for all regions
Monitor the out of hours maintenance reports
The appointed Maintenance Manager will possess experience of managing key processes within a Facilities department, with strong administration experience and ability to use multiple in-house systems in any one time. Knowledge of the property industry and an understanding of a building service environment and recurring tenant maintenance issues is essential as is your desire to deliver strong customer service and a great tenant experience.
Please apply online with your most recent CV.