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New Homes Manager

Are you a customer-focused individual with a solid background in the new homes industry and who is able to build and nurture strong relationships with stakeholders?

Our client, a reputable, award-winning developer with a track record of delivering a high-quality product is looking for such an individual to join their Manchester-based team.

Reporting to the Head of New Homes and working alongside the Project and Sales Teams, you will help shape the customer experience and ensure that new homes are delivered to a high standard.

Responsibilities

  • Supporting various departments to ensure a high-quality finish of units handed over

  • Assist with the home demo and handover processes

  • Alongside other colleagues, provide a point of contact for communication from customers and stakeholders and ensure this is carried out in a friendly but professional manner and is recorded on the CRM

  • Inspect each home and ensure any snags, defects or damage is being recorded and dealt with accordingly

  • Ensure any customer enquiries or issues are dealt with or resolved prior to them completing their satisfaction survey

  • Assisting the Head of New Homes to ensure any materials used in the aftercare process are relevant and up to date

  • Participating in team meetings and leading weekly progress meetings with other teams.

Requirements

  • Experience in a similar role within the industry is essential

  • Excellent written and spoken communication is essential

  • Ability to work autonomously and problem solve

  • Strong organisational and time management skills

  • Have an understanding of what a high-standard finish is and how to achieve this

  • Able to project manage any work required to be carried out

On offer

  • Working hours - Mon - Fri, 37.5 hours per week

  • Basic annual salary - £50,000

  • Car allowance + fuel - £5640

  • Discretionary bonus - up to 10% of annual salary

  • Annual leave - 25 days (increasing to 30 with service) + bank holidays

  • Matched pension contribution up to 6%

  • and more

Please apply online with your current CV or contact Adriana Bucur if you're interested in this role.

Cobalt unlocks the true value of recruitment by leveraging decades of international real estate and construction expertise into one of the most relevant talent pools in the world.

We earn our reputation as a trusted recruitment partner by authentically representing the best and brightest professionals, placing high-quality specialists, managers and board-level executives in permanent and interim positions across the entire life-cycle of the built environment and beyond.