Resident Services Associate JN 74085

Resident Services Associate

Based Aldershot

Competitive salary and benefits

Monday to Friday, 9am-5:30pm

An exciting position with one of the UK's leading Build to Rent operators has become available at their Hampshire development. The company have won several awards and have gone from strength to strength with a real focus on the Private Rented Sector. They are proud of what they do, how well they do it and of the people that work for them.

The Resident Services Associate is a pivotal member of the on-site team, ensuring that all residents receive excellent service at two (nearby) developments whilst also ensuring the buildings are maintained and managed efficiently to company standard. This role is based in the Aldershot office, with a minimum travel of 1 day per week to the Waterlooville development.

Responsibilities

Customer Service

• Carry out services such as maintenance enquires, inspections, lettings viewings and ad-hoc tasks
• Ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person
• Ensure the resident move in and move out process is seamless to include property and right to rent checks
• Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service
• Handle day to day enquires from residents and complaints escalating where required

Operations

• To ensure the delivery of high-quality services including voids & unit management, end of tenancy processes, regular health and safety checks, raising works orders and approval of invoices
• Liaise with management teams to provide resident events
• Complete in tenancy property inspections and visits to residents' homes as and when required
• Liaise & book contractors, cleaning and maintenance operatives
• Contribute to the formulation, review and development of policies and procedures, ensuring they are implemented and targets are achieved
• Keep abreast of H&S and industry relevant changes in legislation, practice and policy, initiating changes as required

Customer Engagement

• Identify opportunities for enhanced service delivery to optimise customer experience
• Meet & greet residents and handle complaints to an effective resolution
• Host & attend regular events for residents, ensuring that events are run smoothly and are marketed effectively through social media and other methods of communication

Reporting

• Assist Resident Service Manager with weekly and monthly operations reports
• Record all receipt of keys and visitors to site
• Awareness of operating budget, ensuring expenditure is allocated to correct funding codes

Requirements

• Previous experience working in organisations providing property management is essential
• Previous experience of working in a team
• Strong written and verbal English
• Qualifications in property or customer service would be advantageous
• Previous experience of working towards and achieving targets
• A good communicator with strong interpersonal skills, including the ability to listen
• Well-groomed and professional appearance
• Passionate about customer service
• Ability to build relationships and work collectively with colleagues
• Demonstrable ability to think creatively and embrace new challenges daily
• Goal-focused, positive and resilient with the determination to support the business in delivering exceptional outcomes for its residents and communities
• Experience of working within a team and alone to achieve targets

Please apply today with your CV.