Senior Portfolio Manager

Senior Portfolio Manager

Based Westminster, London

Up to £70,000

My client, the largest provider of student housing in the UK, finds, buys, refurbishes, lets, and manages high-quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment.

With a significant amount of investment to fuel future growth, the business is looking for a skilled and experienced Senior Portfolio Manager to join the team and lead the lettings, management and customer service operations across their fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.

The ideal candidate will be based at head office and will support the Lettings and Property Management Director, with UK-wide travel required.

Responsibilities

• Manage the letting and customer service teams for the property portfolio

• Have responsibility for the financial and operational performance of the portfolio

• Achieve or exceed planned rental income and expenditure targets and budgets

• Manage the transition and integration of new acquisitions into the business

• Ensure the appearance and presentation of properties meet expected high standards

• Develop, manage and motivate the ambassador and agent networks to achieve letting & financial objectives

• Ensure compliance with statutory, industry code and best practice requirements

• Strengthen adherence to existing operational processes and standards

• Organise and manage annual tenant handover process planning and delivery each summer

• Support the implementation and embedding of planned new digital business processes

• Lead performance improvement projects and initiatives working with team members to implement

• Address and resolve escalated issues and complaints in a timely and efficient manner

• Research, monitor and report on market activity in existing and target cities

• Carry out any reasonable request from the senior management team and work flexibly across the organisation as required

Requirements

• Strong leadership and people management skills

• Excellent organisation and time management skills

• Strong budget management credentials and accountability

• Advanced communication and institutional quality reporting skills

• Committed to providing excellent level of customer service from initial contact through to tenancy end

• Able to manage multiple projects running concurrently

• Manage team to enter consistently high-quality information in management systems

• Strong critical thinking, analytical, and problem-solving skills

• Strong HMO and/or purpose-built student housing sector experience highly desirable

• ARLA qualifications highly desirable

• Full UK driving license highly desirable

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This is a key and urgent hire, so please do not delay in applying with your up-to-date CV today.

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