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Welfare Advice Officer

Welfare Advice Officer


Up to £31,000 DOE

Are you passionate about making a meaningful impact in the lives of individuals and families facing financial challenges? Do you possess a deep understanding of welfare benefits and social services?

Cobalt are proud to be working with a client who truly makes a difference to our communities. Reporting directly to the Income Manager in the Housing Finance Department, you will be a key advocate for tenants, helping them to navigate complex welfare systems.

Core responsibilities

  • Providing welfare advice and financial inclusion service across all housing services and contracts

  • Supporting tenancy sustainment by enabling customers to manage their rent accounts,

  • Collaborating with the Income Manager to ensure all services are delivered in a customer focused and efficient manner

  • Effectively deal with all welfare benefit queries

  • Development and maintain positive relationships with external partner agencies (DWP, JCP, LA's, support agencies)

  • Support residents with applications including trusts fund awards, grant application, Discretionary Housing Payments and Homelessness prevention fund payments

  • Refer residents to appropriate external services or organizations for additional support, as needed.

Key Skills and Personal Attributes

  • Experience working in a welfare advice service within a local authority or housing association

  • Knowledge of Housing Management Systems (preferably Qube) however this is not essential as training will be given

  • Excellent communication skills both verbally and written

  • Influencing and negotiation skills

  • Strong numeric and reporting skills

  • Good knowledge and understanding of the legal framework for housing and an excellent understanding of the welfare benefits system

  • Bringing initiative and working intuitively for tenants to support a positive end goal

  • A positive attitude, working as a team player and cohesively with others to support tenants

If the above sounds like your next step - don't delay. Apply now!