Product Onboarding Consultant

Company Overview

Cobalt is once again delighted to be supporting a well-respected Facilities Management and Project Management Software provider. Due to the business's ambitious growth plans over the course of the next 2 years, where they will be partnering with large-scale retailers and government entities, they are looking for an ambitious and adaptable Product Onboarding Consultant to help the business achieve its lofty ambitions.

Role Responsibilities

• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum using the client standardised model for Customer Onboarding
• Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management, and organisational readiness
• Conduct demonstration and consulting sessions (virtually and in-person) and document with meeting minutes
• Provide customers with follow-up consulting and general assistance in areas of expertise, utilising domain knowledge specialists when necessary
• Be a "go-to" resource for specific functional areas for both internal and external users
• Document improvement suggestions and contribute to a product roadmap repository

Role Requirements

• Must have experience in delivering software implementation solutions across a real estate/ facilities management background
• Quick learner with a passion for software technologies and the ability to understand
• Ability to map processes and have worked in a large process mapping project
• Must have excellent organisation, communication, and collaboration skills
• Strong proficiency in Microsoft Office products
• Have a strong understanding of organisational change management and working within a large change management project

If you are interested in this role and would like to hear more then please send a copy of your most up-to-date CV.