Residential Leasing Associate

We are seeking a Resident Services Leasing Associate to join a dynamic front of house team. This pivotal role ensures residents receive excellent service, properties are efficiently managed, and the lettings process runs smoothly.

Key Responsibilities

• Deliver exceptional customer service to residents.

• Conduct property viewings and support prospective tenants throughout their journey.

• Work closely with the Lettings Manager to ensure homes are ready for letting.

• Manage inbound enquiries using CRM systems and keep prospective residents engaged.

• Process Right to Rent checks and references.

• Handle amenity space bookings, parcel and key management, and visitor reception.

• Resolve resident queries and complaints effectively.

• Assist in managing tenancy, income, and voids.

• Prepare handover documentation and support the wider operations team.

Skills & Experience Required

• Previous experience in leasing, hospitality, travel, or tourism.

• Strong communication skills (written and verbal).

• Awareness of health & safety requirements.

• Ability to work towards and achieve targets.

• Team player with strong interpersonal skills.

• Qualifications in property or customer service are desirable.

• Experience working at events would be an advantage.

Why Join?

This is an exciting opportunity to join a growing sector where resident experience is at the heart of everything we do. You'll be part of a supportive team that values high standards, excellent service delivery, and community building.