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Location:
City of London, London
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Sector:
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Job type:
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Salary:
£25000.00 - £30000.00 per annum
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Job ref:
JN -072022-77662_1659365159
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Published:
01 August 2022
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Expiry date:
30 September 2022
Service Centre role
Up to £30,000
Monday to Friday (shifts are 8am-5pm , 9am-6pm or 10am -7pm on a rotational basis)
My client are currently recruiting for a service centre position to support with the smooth running of their rental apartments. This is a great opportunity to work for a global company that own rental apartments across the world and offer great progression opportunities.
You will be the first point of contact providing support for residents and new customers by phone and email communication. The centre provides additional support to lettings, tenancy management and property management teams and serves as a core function of residential services.
Key responsibilities
Answering inbound customer enquiries in a courteous and timely manner
Be proactive in resolving queries using available resources
Handle initial tenancy termination requests, book surveys, instruct checkouts
Identify and escalate priority issues
Handle maintenance queries
Receive and qualify lettings enquiries and send to the Lettings team
Key experience:
Have experience in a fast-paced customer service environment
Excellent customer service and interpersonal skills
Exceptional communication skills, both written and verbal
Have a confident telephone manner
Be people focused, positive, professional and friendly